Frequently Asked Questions

If you have additional questions or concerns or you'd like to learn more, please contact us at (314)722-8080 or Info@HolidayLighingSTL.com, we'd be happy to answer all your questions.

Installation and Scheduling

Q:  How much notice do you need to hang lights on my house this season?
​A:  Feel free to contact us at any time.  We are open year round designing displays and bidding jobs for next season.  Scheduling             starts in September as we begin to fill the installation calendar.  Advance notice of 2 weeks is preferred however we are typically       able to schedule and complete an install within 24 to 48 hours.  Don't wait until the last minute.  Our installation calendar fills fast.
Q:  ​Do I need to be home for you to do the install?
A:  It is not necessary for you to be home during the time of install, provided there is access to powered outdoor outlets.  Our                     lighting crew will use the design map you selected and will test the lights after putting them up to be certain all connections are       securely fit.
Q:  Can you tell me when you are coming?
A:  ​We will email you with a 2 to 3 day range when our crews will be out at your house and we will call you 24 hours before.your               install day.  The 2 to 3 day time window allows us flexibility to account for inclement weather and scheduling conflicts.
Q:  ​What is your service policy and do the lights come with a warranty?
A:  All lights and decorations purchased come with a lifetime warranty as long as Holiday Lighting STL is performing the installation,       removal and storage.  The lights are tested at the time of install and quality of workmanship is guaranteed.
Q:  Are you licensed and insured?
A:  Yes we are.  Holiday Lighting STL is insured for a number of things, including $2,000,000 General Aggregate, $1,000,000                       Personal & Advertising injury.
Q:  Who do I contact if my lights are not working properly?
A:  Please call or email our office at (314) 722-8080 or CustomerService@HolidayLightingSTL.com to let us know about the issue          you’re having and we will have someone out within 48 hours to repair the lights.
Q:  Can you add to my initial lighting request if I want more later (both on-site and days after work has been completed)?
A:  Yes. If the install team has the required materials needed to perform the additional requests we are happy to take care of those           requests on the day of the installation.  If there is additional lighting you want done after the install team has left, there may be an       additional trip charge for the crew to return.
Q:  How does the removal of my lights work?
A:  Our goal is to have all of our customer's lights removed by January 31st weather permitting.  An email will be sent notifying you           of the approximate day we will be out to perform your removal and we will call 24 hours before removal.  Customers are not               required to be home at the time of removal.  All decorations purchased from us are neatly organized, tagged and packed into             Rubbermaid bins and stored during the off-season at no additional charge.

Products and Billing

Q:  Am I renting or purchasing the lights?
A:  All residential and commercial lighting and decorations are rented from us and are custom fit to your home or business                        according to the design you choose.  All packages offered are all inclusive which includes design, all products and materials              needed (decorations, lights, clips extension cords and timers), installation, removal, maintenance and storage during the off-                season.
Q:  What if I have my own lights?
A:  It is fundamental for us to be able to guarantee our workmanship and the quality of product is a big part of that.  As such we are           unable to work with customer supplied product.
Q:  Do you offer discounts?
A:  Yes.  We offer two discounts to returning customers:
      1)  Returning customers are eligible for a 10% discount off your initial installation price.
      2) Schedule your lights to be installed between August 1st - October 31st and receive a 10% discount off your initial installation               price.
Q:  When is payment due?
A:  Payment is due in full upon completion of installation and can be tendered to our installation Team via Cash, Check or Credit               Card.
Q:  What forms of payment do you accept?
A:  We accept Cash, Check, Money Orders and all Major Credit Cards (Visa, Master Card, AMX or Discover).  Electronic invoices can           be paid electronically via our online payment system or payment can be sent to 6214 Pathfinder Dr, St. Louis, MO  63129.  Please         make checks payable to Holiday Lighting STL.
Q:  Where do I send payment?
A:  Electronic invoices can be paid electronically via our online payment system or payment can be sent to 6214 Pathfinder Dr, St.            Louis, MO  63129.  Please make checks payable to Holiday Lighting STL.
Q:  When and where do I send payment?
A:  Payment is due in full upon completion of installation.  Payment can be tendered to our installation Team via Cash, Check or               Credit Card.  Emailed invoices can be paid electronically via our online payment system or payment can be sent to 6214                       Pathfinder Dr, St. Louis, MO 63129.  Please make checks payable to Holiday Lighting STL.
Q:  What if I have a question with my billing?
A:  In the event that you have a question concerning your invoice, please contact our office at (314)722-8080 or you can email us at         CustomerService@HolidayLightingSTL.com.